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Questions about your order
Find answers about delivery, returns and your order.
You can return your order within 30 days of delivery. Items must be unused and in their original condition. Please contact our customer service team before returning an item.
Orders are processed within 1–2 business days. Delivery typically takes 4–11 business days after processing. Once your order has been dispatched, you’ll receive tracking information by email.
Please contact us as soon as possible. If your order has not yet been processed, we’ll do our best to change or cancel it.
Yes, we offer free shipping on all orders
Please contact us as soon as possible with your order number and photos of the item. Our customer service team will review the issue and help arrange an appropriate solution.
Visit our FAQ page or email us at support@ivyfleur.com.




