FAQ

Orders

How do I place an order?

Browse our collection, add your favourite products to your shopping cart and complete the secure checkout process. You will receive an order confirmation by email shortly after your purchase.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order.

Shipping

How long does processing take?

Orders are processed within 1–2 business days.

How long does delivery take?

Estimated delivery time is 4–11 business days.

Do you offer free shipping?

Yes. We offer free shipping on all orders within our delivery region.

Can I track my order?

Yes. Once your order has been dispatched, you will receive tracking information by email.

Which carrier do you use?

Most orders are delivered by Royal Mail.

Returns & Refunds

What is your return policy?

You may request a return within 30 days after delivery.

Who pays for return shipping?

Customers are responsible for the cost of returning items unless the product arrives damaged, defective or incorrect.

When will I receive my refund?

Approved refunds are processed within 10 days after we receive and inspect the returned item.

Payments

Which payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay
  • UnionPay

The payment options displayed at checkout may vary depending on your location and device.

Products

Are the product colours exactly the same as shown?

We make every effort to display products accurately. However, colours may vary slightly due to different screen settings and lighting conditions.

What should I do if my item arrives damaged?

Please contact us as soon as possible and include your order number together with photographs of the damage. We will review your request and help resolve the issue promptly.

Contact

If your question is not answered here, our customer support team is happy to help.

Company Information

Ivy Fleur is owned and operated by De Waal, a company registered in the Netherlands.

  • Registration Number: 86533916
  • VAT Number: NL004262683B08
  • Address: Pastoor Spieringsstraat 123, 5401 GT Uden, Netherlands

Customer Support Times

  • Monday to Friday: 09:00–17:00 (GMT/BST)
  • Saturday to Sunday: Closed
  • Average response time: Within 24 business hours