FAQ

How can I contact Ivy Fleur?

You can reach us by email at support@ivyfleur.com. Our customer support team is happy to assist you with any questions regarding your order, our jewelry, or general enquiries.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom.

Can I modify or cancel my order?

Any changes or cancellations must be requested within 12 hours of placing your order.

How long does delivery take?

Delivery typically takes 4–11 business days within the United Kingdom.

How do I return an item?

You can return your order within 30 days of delivery. Items must be unworn, unused, and in their original packaging.

Security & Privacy

All payments are processed securely using encrypted payment technology, and your personal information is handled in accordance with applicable UK data protection laws.