Privacy policy

Introduction

This Privacy Policy explains how Ivy Fleur collects, uses, stores and protects your personal information when you visit our website or place an order.

By using our website, you acknowledge that your personal information will be processed as described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order history
  • Payment information necessary to complete transactions
  • Customer service communications
  • Device information, browser type, IP address and cookie-related information

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Process payments.
  • Provide customer support.
  • Communicate about your purchases.
  • Improve our website and services.
  • Detect and prevent fraud.
  • Meet legal and accounting obligations.
  • Measure and improve advertising and website performance.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure the website functions correctly, remember your preferences, analyse website traffic and improve advertising performance.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Service Providers

We work with trusted third-party service providers that help us operate our online store, process payments, fulfil orders, provide customer support and support advertising and website analytics.

These providers only receive the personal information necessary to perform their services.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, comply with legal obligations, resolve disputes and maintain business records.

Data Security

We apply reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence where necessary to provide our services.

Where appropriate, reasonable safeguards may be used to help protect your information.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction of processing or other rights available under applicable law.

To exercise these rights, please contact us using the contact details below.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information directly from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most recent version published on our website will apply.

Contact

For questions about returns or refunds, please contact us.

Company Information

Ivy Fleur is owned and operated by De Waal, a company registered in the Netherlands.

  • Registration Number: 86533916
  • VAT Number: NL004262683B08
  • Address: Pastoor Spieringsstraat 123, 5401 GT Uden, Netherlands

Customer Support Times

  • Monday to Friday: 09:00–17:00 (GMT/BST)
  • Saturday to Sunday: Closed
  • Average response time: Within 24 business hours