Refund policy
Returns
Customers may request a return within 30 days after delivery.
Returned items should be unused, in their original condition and returned with their original packaging where reasonably possible.
Certain products may not be eligible for return where permitted by applicable law, including personalised items or products that cannot be resold for hygiene or safety reasons.
Return Shipping Costs
Customers are responsible for the cost of returning products unless the item is incorrect, defective or damaged upon arrival.
Refunds
Once your returned item has been received and inspected, you will be notified of the outcome.
Approved refunds are processed within 10 days after receiving the returned item.
Depending on your payment provider, it may take several additional business days before the refund appears in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible. Where possible, include photographs together with your order number so we can resolve the issue promptly.
Contact
For questions about returns or refunds, please contact us.
Company Information
- Email: support@ivyfleur.com
- Phone Number: +31 6 45 77 66 99
- Contact Form: You can also submit your inquiry using the Contact Form on our website.
Ivy Fleur is owned and operated by De Waal, a company registered in the Netherlands.
- Registration Number: 86533916
- VAT Number: NL004262683B08
- Address: Pastoor Spieringsstraat 123, 5401 GT Uden, Netherlands
Customer Support Times
- Monday to Friday: 09:00–17:00 (GMT/BST)
- Saturday to Sunday: Closed
- Average response time: Within 24 business hours