Shipping policy

Shipping Locations

Ivy Fleur currently ships to customers within the United Kingdom.

Processing Time

Orders are processed within 1–2 business days.

Orders placed after the daily cut-off time will be processed on the next business day.

Order Cut-off Time

17:00, Monday to Friday (GMT/BST)

Delivery Time

Estimated delivery time is 4–11 business days.

Delivery times are estimates and may vary due to carrier delays, severe weather, customs procedures or other circumstances beyond our control.

Shipping Costs

We offer free shipping on all orders delivered within our sales region.

Order Tracking

Once your order has been dispatched, you will receive tracking information by email so you can follow your shipment.

Carrier

Most orders are delivered using Royal Mail.

Lost or Delayed Shipments

If your parcel appears to be delayed or lost, please contact our customer support team. We will work with the carrier to help locate your shipment and provide an appropriate solution where possible.

Contact

For questions about returns or refunds, please contact us.

Company Information

Ivy Fleur is owned and operated by De Waal, a company registered in the Netherlands.

  • Registration Number: 86533916
  • VAT Number: NL004262683B08
  • Address: Pastoor Spieringsstraat 123, 5401 GT Uden, Netherlands

Customer Support Times

  • Monday to Friday: 09:00–17:00 (GMT/BST)
  • Saturday to Sunday: Closed
  • Average response time: Within 24 business hours