Terms of service

Welcome to Ivy Fleur. These Terms of Service govern your use of our website and your purchases from our store. By accessing our website or placing an order, you agree to these terms.

1. General

Ivy Fleur is operated by De Waal. These Terms apply to all visitors, customers, and users of our website.

We reserve the right to update these Terms at any time. The latest version published on our website will apply to future use of the store.

2. Eligibility

By placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

3. Products

We aim to present our products as accurately as possible. However, colours, materials, and product appearance may vary slightly depending on your device or production batches.

All products are subject to availability.

4. Pricing and Payments

All prices shown on our website are displayed in the applicable currency for our store.

We reserve the right to change prices at any time before an order is placed.

Payment must be successfully completed before an order is processed.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted.

We reserve the right to cancel or refuse orders where necessary, including in cases of pricing errors, suspected fraud, or product availability issues. If payment has already been made, any applicable refund will be processed.

6. Shipping

Orders are processed within our stated processing time. Delivery estimates are provided as guidance and may occasionally vary due to circumstances beyond our control.

Please refer to our Shipping Policy for full shipping information.

7. Returns and Refunds

Our Returns and Refund Policy explains eligibility, return conditions, and refund procedures.

Customers may have additional rights under applicable consumer protection laws that cannot be excluded by these Terms.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, branding, and designs, belongs to Ivy Fleur or its licensors and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits rights that cannot legally be excluded.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

11. Contact

If you have questions regarding these Terms, please contact us.

Company Information

Ivy Fleur is owned and operated by De Waal, a company registered in the Netherlands.

  • Registration Number: 86533916
  • VAT Number: NL004262683B08
  • Address: Pastoor Spieringsstraat 123, 5401 GT Uden, Netherlands

Customer Support Times

  • Monday to Friday: 09:00–17:00 (GMT/BST)
  • Saturday to Sunday: Closed
  • Average response time: Within 24 business hours